Contact Us
If you have any questions or need assistance, our support team is ready to help.
Bug Report Requirements
To help us resolve issues quickly, please provide the following details when emailing support:
- Device Model
- Android Version
- App Version
- Description of issue
Help Topics
Account Issues
Having trouble logging in or managing your account? Please ensure you are using the correct login method (Google or Email). If you have forgotten your password or lost access to your account, email us for a recovery link.
Subscription Help
If you're experiencing issues with HabitLoop Premium:
- Purchased but not active: Try restoring purchases from the Settings screen.
- Cancellations: Subscriptions must be managed directly through the Google Play Store.
- Refunds: Refund requests are subject to the policies of the respective app stores.
Privacy Questions
We take your privacy seriously. For details on how we handle your data, please refer to our Privacy Policy. For specific data export or deletion requests, see the Account Deletion section or contact us directly.
Troubleshooting
Notifications Not Working
If you are not receiving reminders, please check your device's battery optimization settings. Android devices (especially Xiaomi, Samsung, and OnePlus) may aggressively kill background apps. Ensure HabitLoop is exempt from battery optimizations and has permission to show notifications.
Cloud Sync Issues
If your data is not syncing across devices, ensure you are signed in on both devices with the exact same account. You can trigger a manual sync via Profile > Data Management > Sync Status > Force Sync.
Google Sign-In Fails
If you cannot sign in using Google, ensure your device has a stable internet connection and that Google Play Services is up to date on your Android device.
Frequently Asked Questions (FAQ)
How do I backup my data?
HabitLoop automatically syncs your data securely to the cloud when you are logged in. You can also manually export your data from the Profile > Data Management section in the app.
Can I use HabitLoop on multiple devices?
Yes, as long as you log in with the same account credentials, your habit data will sync seamlessly across all your devices.
How do I delete my account?
You can delete your account from within the app by going to the Profile tab and scrolling down to Account Actions. For more details, please visit our Account Deletion page.